Refund and Returns Policy

Landscape Supplies Limited trading as Wyatt Landscape Supplies

Introduction

At Wyatt Landscape Supplies, we aim to provide quality landscaping products and reliable service to our customers.

Change of Mind

We do not generally offer refunds or exchanges for change-of-mind purchases, incorrect quantities ordered or products no longer required. Bulk materials, including soil, compost, mulch, sand, aggregates and other loose products, cannot generally be returned once collected or delivered unless required by law.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible with your order details and a description of the issue. We will assess the matter and arrange an appropriate repair, replacement, refund or other remedy in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand legislation.

Refund Processing

Where a refund is approved or required by law, it will be processed to the original payment method where practicable. Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider. Nothing in this policy excludes or limits customers’ rights under applicable New Zealand consumer law.